At shophoenis.com, we’ve designed our shipping policy to be simple and, most importantly, fast. We want you to have a seamless shopping experience from click to closet. Get ready to elevate your style – we’ll handle the delivery!
1. Processing Time
Once your order is placed, it will be processed within 1–2 business days.
2. Transit Time
After processing, domestic U.S. delivery usually takes 3–5 business days (Monday through Friday).
3. Total Estimated Delivery
Delivered within 4–7 business days after your order is processed.
4. Shipping Methods
We partner with trusted carriers including UPS, USPS, and FedEx to ensure your order arrives safely and on time.
5. Shipping Costs
We offer FREE SHIPPING on all orders within the USA.
6. Shipping Restrictions
We currently ship to all 50 U.S. states. We hope to expand our shipping options in the future, so stay tuned!
7. Order Tracking Information
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
Simply click the link in the email to track your package, or log in to your account on our website to view your order status.
8. Return and Refund
- Items may be returned in their original condition within 30 days.
- Refunds will be issued to your original payment method within 10 business days.
- Return shipping is free.
9. Cut-Off Times
Orders submitted before 6:00 PM EST on a business day will begin processing the same day.
10. Delivery Issues
If you experience any issues with your delivery, such as:
- Delayed delivery
- Damaged package
- Lost package
Please contact our customer support team at +1 510-573-4372 or via our contact form. We’re here to help and will resolve the issue as quickly and efficiently as possible.
11. Contact Information
Have questions about our shipping policy or your order?
Business Name: SHOPHOENIS LLC
Phone: +1 510-573-4372
Email: support@shophoenis.com
Address: 46292 Warm Springs Blvd UNIT 646, Fremont, California 94539, USA
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)