Shophoenis LLC Privacy Policy

Last Updated: October 26, 2023

Welcome to Shophoenis LLC! Your privacy and trust are incredibly important to us. At Shophoenis LLC, located at 46292 Warm Springs Blvd UNIT 646, Fremont, California 94539, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, purchase our amazing massage chairs, or interact with us in any way. We want you to feel confident and secure while enjoying the Shophoenis LLC experience. 🎉

1. Information Collection: What We Gather

We collect information to provide you with the best possible shopping experience. Here’s a breakdown of what we collect:

  • Personal Information: This includes your name, billing address, shipping address, email address, phone number, and any other information you provide when creating an account, placing an order, or contacting customer service.
  • Payment Information: When you make a purchase, we collect payment information such as your credit card details or other payment method information. Important: We use trusted, PCI-compliant payment processors (like Stripe and PayPal) to securely handle all payment transactions. We do not store your full credit card details on our servers.
  • Browsing Behavior: We collect information about how you use our website, including the pages you visit, the products you view, the searches you make, and the links you click. This helps us understand what you love and improve your shopping experience!
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity. See our Cookies Policy below for more details.
  • Customer Service Communications: We retain records of your communications with our customer service team, including emails, chat logs, and phone calls. This helps us provide you with excellent support and resolve any issues you may have.
  • Marketing Data: If you subscribe to our newsletter or participate in promotions, we collect your email address and preferences to send you relevant updates and offers. We promise not to spam you! 💌

2. Use of Information: How We Use Your Data

We use your information to provide you with a personalized and seamless shopping experience. Here’s how:

  • Order Processing and Fulfillment: To process your orders, ship your massage chair, and provide you with order updates. We work with trusted shipping partners (like FedEx and UPS) to ensure your order arrives safely and on time.
  • Customer Service: To respond to your inquiries, resolve issues, and provide you with support. We are dedicated to providing you with the best customer service experience possible.
  • Personalization: To personalize your shopping experience, recommend products you might like, and display relevant content. We want to make sure you find exactly what you’re looking for!
  • Marketing: To send you promotional emails, newsletters, and special offers (only if you’ve opted in!). You can unsubscribe at any time.
  • Website Improvement: To analyze website usage and improve our website’s performance, functionality, and user experience.
  • Security: To protect against fraud, unauthorized access, and other security threats.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing: Who We Share Your Data With

We only share your information with trusted third parties who help us provide you with the best possible service. We do not sell your personal information to anyone! 🙅‍♀️

  • Service Providers: We share information with service providers who perform services on our behalf, such as payment processing (Stripe, PayPal), shipping (FedEx, UPS), email marketing (Mailchimp), and data analytics (Google Analytics).
  • Legal Compliance: We may disclose your information if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security: How We Protect Your Data

We take data security seriously and implement a variety of measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures, including:

  • Encryption: We use SSL encryption to protect your personal and payment information during transmission.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Data Minimization: We only collect and retain the data necessary for the purposes outlined in this policy.

5. User Rights: Your Rights Under GDPR & CCPA

You have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
  • Right to Non-Discrimination (CCPA): We will not discriminate against you for exercising your CCPA rights.
  • Right to Opt-Out of Sale (CCPA): We do not sell your personal information, so this right does not apply.

To exercise any of these rights, please contact us at support@shophoenis.com or call us at +1(510) 573-4372. We will respond to your request within the timeframes required by applicable law.

6. Cookies Policy: Understanding Cookies

We use cookies and similar technologies to enhance your browsing experience and provide you with personalized content. Here’s what you need to know:

  • What are Cookies? Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide website owners with information about how their website is being used.
  • How We Use Cookies: We use cookies for the following purposes:
    • Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the website and use its features.
    • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This information helps us improve our website’s performance.
    • Functional Cookies: These cookies allow our website to remember your preferences (such as your language or region) and provide you with a more personalized experience.
    • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. We use advertising cookies from partners like Google Ads and Facebook Pixel.
    • Analytics Cookies: These cookies from Google Analytics help us understand how users interact with our website, including the number of visitors, the pages they visit, and the time they spend on our website.
  • Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your browsing experience and may prevent you from using certain features of our website.

7. Third-Party Services: Links & Integrations

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites before providing them with any personal information. Here are some third-party services we use:

  • Payment Processors: Stripe, PayPal
  • Shipping Providers: FedEx, UPS
  • Email Marketing: Mailchimp
  • Analytics: Google Analytics
  • Advertising: Google Ads, Facebook Pixel

8. International Transfers: Where Your Data May Go

Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable laws.

9. Data Retention: How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Here are some general guidelines:

  • Order Information: We retain order information for as long as required for accounting, tax, and legal purposes.
  • Customer Service Communications: We retain customer service communications for as long as necessary to resolve issues and provide support.
  • Marketing Data: We retain marketing data until you unsubscribe from our mailing list.
  • Browsing Data: We retain browsing data for a limited period of time to analyze website usage and improve our website.

10. Updates to Policy: Staying Current

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information: Get in Touch

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
business Name: Shophoenis LLC

  • Email: support@shophoenis.com
  • Phone: +1(510) 573-4372
  • Address: 46292 Warm Springs Blvd UNIT 646, Fremont, California 94539, United States
  • Service Hours: 9 AM – 6 PM EST, Monday – Friday

We are committed to protecting your privacy and will do our best to address any concerns you may have. Thank you for choosing Shophoenis! ❤️