We’d Love to Hear From You! 👋
At Shophoenis LLC, we’re dedicated to bringing comfort and relaxation into your life with our high-quality massage chairs. Your satisfaction is our top priority, and we’re here to help with any questions or concerns you might have. Don’t hesitate to reach out – we’re always happy to assist!
Get in Touch
Here’s how you can connect with us:
Company Name : Shophoenis LLC
- Phone: +1 (510) 573-4372 (We’re ready to chat!)
- Email: support@shophoenis.com (We’ll get back to you ASAP!)
- Support Hours: 9 AM – 6 PM EST, Monday – Friday
Visit Us (By Appointment Only)
Our office is located at:
Shophoenis LLC46292 Warm Springs Blvd UNIT 646
Fremont, California 94539
United States
Please note that visits are by appointment only. Contact us beforehand to schedule a time.
Send Us a Message Directly
Have a specific question or request? Use the form below and we’ll get back to you usually within 24 hours during business days. We’re committed to providing prompt and helpful responses! 🚀
Our Promise to You
We’re not just selling massage chairs; we’re building relationships. We promise to:
- Provide friendly and helpful support.
- Offer expert advice to help you find the perfect chair.
- Resolve any issues quickly and efficiently.
- Treat you with respect and courtesy.
We value your trust and are committed to exceeding your expectations.
Response Time Expectations
We understand that timely communication is crucial. We aim to respond to all inquiries within:
- Emails: Within 24 hours during business days.
- Phone calls: Immediately during business hours (if available). If we miss your call, we’ll return it as soon as possible.
Please note that response times may be slightly longer during weekends and holidays.
Common Inquiry Categories
To help us assist you faster, here are some common reasons people contact us:
- Order Questions & Support: Email us about your order
- Product Information & Recommendations: Get product advice
- Returns & Exchanges: Start a return or exchange
- Technical Support: Report a technical issue
- Wholesale Inquiries: Explore wholesale options
- Partnership Opportunities: Discuss partnership possibilities
- General Feedback: Share your thoughts and suggestions
Business Hours and Holiday Schedule
Our regular business hours are:
- Monday – Friday: 9 AM – 6 PM EST
- Saturday & Sunday: Closed
We observe standard US holidays. Please check our website or social media for specific holiday closures.
Emergency Contact Information
For urgent matters outside of business hours, please send an email to support@shophoenis.com with “URGENT” in the subject line. We will do our best to respond as quickly as possible.
Thank you for choosing Shophoenis! We look forward to helping you find your perfect relaxation solution. 😊