Our Promise: Love Your Comfort, Guaranteed! ❤️

At Shophoenis LLC, your satisfaction is our top priority. We understand that buying a massage chair online can feel like a big decision. That’s why we’ve made our return and refund policy as simple, generous, and worry-free as possible. We want you to absolutely *love* your new relaxation experience!

1. Return Policy Overview: 30 Days to Decide (and It’s FREE!) 🎉

You have a full 30 days from the date you receive your massage chair to decide if it’s the perfect fit for your home and your needs. If, for any reason, you’re not completely satisfied, you can return it to us for a full refund or exchange. And the best part? Return shipping is completely FREE! We’re confident you’ll love our chairs, but we want you to shop with complete peace of mind.

2. What Can Be Returned: Keeping It Simple 👍

We want to make returns as easy as possible. Here’s what you need to know:

  • Massage chairs must be returned in good condition. While we understand they may have been used, excessive wear and tear may affect your refund.
  • Please include all original packaging, accessories, and manuals if possible. This helps us process your return quickly and efficiently.
  • The massage chair must be returned within 30 days of the original delivery date.

Essentially, treat the chair with care during your trial period. We’re reasonable people, and we want to make this work for you!

3. Return Process: Easy as 1-2-3! 🚀

Returning your massage chair is a breeze. Here’s how it works:

  1. Contact Us: Email us at support@shophoenis.com or call us at +1(510) 573-4372. Let us know you’d like to return your chair and tell us why (optional, but helpful!). Our service hours are 9 AM – 6 PM EST, Monday – Friday.
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label. Simply print it out.
  3. Pack and Ship: Carefully repack the massage chair (if possible, using the original packaging) and attach the return label. Schedule a pickup with the carrier specified on the label, or drop it off at their nearest location.
  4. Relax: That’s it! We’ll take it from here.

We’ll keep you updated every step of the way.

4. Refund Methods and Timeframes: Quick & Painless 💨

Once we receive your returned massage chair, we’ll inspect it and process your refund within 5-7 business days. You’ll receive an email notification when your refund has been issued.

  • Refund Method: Your refund will be credited back to your original method of payment (credit card, PayPal, etc.).
  • Processing Time: Please allow 5-7 business days for the refund to appear on your statement, depending on your bank or credit card company.

We strive to make the refund process as quick and efficient as possible.

5. Exchange Policy: Find Your Perfect Fit 🔄

Need a different size or color? No problem! We offer easy exchanges for:

  • Size: (If applicable, depending on the massage chair model)
  • Color: (If available)

To initiate an exchange, simply follow the return process outlined above and indicate that you’d like an exchange instead of a refund. We’ll ship out your replacement massage chair as soon as we receive the returned one. There may be a difference in price if you choose to exchange for a different model.

6. Return Shipping: It’s on Us! 🚚

As mentioned earlier, return shipping is absolutely FREE! We’ll provide you with a prepaid shipping label, so you don’t have to worry about any extra costs.

7. Damaged or Defective Items: We’ll Make It Right! 🤝

If your massage chair arrives damaged or defective, please contact us immediately at support@shophoenis.com or +1(510) 573-4372. We’ll work with you to resolve the issue as quickly as possible, whether that means sending a replacement part, offering a full replacement, or providing a full refund. We may request photos or videos of the damage to help us assess the situation.

8. Non-Returnable Items: Just a Few Things to Note 📝

While we strive to be as accommodating as possible, there are a few items that are non-returnable:

  • Items that have been heavily damaged due to misuse or neglect.
  • Items returned after the 30-day return period.

We hope you understand!

9. International Returns: Currently Not Available 🌍

At this time, we are unable to process returns from outside of the United States. We apologize for any inconvenience this may cause.

10. Contact Information for Return Questions: We’re Here to Help! 🙋

Have questions about our return policy or need help with a return? Don’t hesitate to reach out!

  • Company: Shophoenis LLC
  • Email: support@shophoenis.com
  • Phone: +1(510) 573-4372
  • Address: Shophoenis LLC, 46292 Warm Springs Blvd UNIT 646, Fremont, California 94539, United States
  • Service Hours: 9 AM – 6 PM EST, Monday – Friday