Welcome to shophoenis.com. This Privacy Policy explains how we collect, use, and share your information when you visit our website, use our services, or interact with us. Think of it as our promise to you to keep your information safe and sound. We know privacy policies can be daunting, so we’ve tried to make this one as clear and easy to understand as possible.
1. Information Collection
Personal Information:
This includes your name, email address, phone number, billing and shipping addresses, and date of birth. We collect this when you create an account, place an order, subscribe to our newsletter, or contact customer service.
Browsing Behavior:
We collect information about your browsing activity on our website, such as the pages you visit, the products you view, the searches you conduct, and the items you add to your cart. This helps us understand your preferences and improve our website.
Device Information:
We collect information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers. This helps us optimize our website for different devices and troubleshoot technical issues.
2. Use of Information
We use your information to:
- Process and fulfill your orders: This includes order confirmation, shipping notifications, and payment processing.
- Personalize your shopping experience: We use your browsing history and purchase data to recommend products you might like and tailor your experience to your preferences.
- Improve our website and services: We analyze data about how you use our website to identify areas for improvement and optimize the user experience.
3. Information Sharing
We only share your information with trusted third parties who help us provide you with our services. We will never sell your personal information to third parties for their marketing purposes. Here’s who we might share your data with:
- Payment processors: To process your payments securely. PayPal, Stripe, and cash on delivery (available in most location within USA).
4. Data Security
We take data security very seriously. We implement a variety of security measures to protect your information from unauthorised access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your sensitive information during transmission and storage.
- Firewalls: We use firewalls to prevent unauthorised access to our systems.
- Regular security audits: We conduct regular security audits to identify and address potential vulnerabilities.
5. Your Rights
- Data portability: You have the right to receive your personal information.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
6. Cookies and Tracking
We utilise cookies, web beacons, and related technologies to:
- Preserve your session and remember your preferences
- Monitor site performance and track visitor traffic.
7. Children Privacy
Our website isn’t designed for children under 13, and we do not knowingly collect their personal information. If we discover that we have inadvertently gathered data from a child under 13, we will promptly delete it.
8. Updates to Policy
We may revise this Privacy Policy to accommodate updates in our practices or changes in the law. The last updated date at the beginning will reflect when any revisions take effect. Please check back periodically.
9. Contact Information
If you have any questions or concerns about this privacy policy:
Business Name: SHOPHOENIS LLC
Phone: +1 510-573-4372
Email: support@shophoenis.com
Address: 46292 Warm Springs Blvd UNIT 646, Fremont, California 94539, USA
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)